(New rates/policies effective February 2, 2010)

Labor Rate: $125.00/hr (Carry-in/Ship-in Service ONLY)

-Minimum labor charge: 1hr.
ALL REPAIRS REQUIRE A $125.00 DEPOSIT. VINTAGE GEAR, HIGH-TICKET ITEMS AND SPECIAL PROJECTS REQUIRE A $250.00 DEPOSIT. NO EXCEPTIONS!

***PLEASE NOTE: Warranty Status on your gear will be determined by the dBm Technical Staff. Proof-Of-Purchase within the warranty period is NOT a guarantee that your unit will be serviced under warranty. A warranty covers MANUFACTURER'S DEFECTS under NORMAL USE. ANY DEFECT OR DAMAGE THAT IS USER-INFLICTED IS NOT COVERED BY WARRANTY!***

House Calls/On-Location Service- 150.00/hr.

-3hrs. minimum. Client incurs all travel expenses. Outside of Manhattan, clock starts and stops upon travel commencement and end of trip, respectively.

Estimates- 125.00 (1 hr. labor) (non-refundable and must be prepaid. Not applicable to On-Location Service)

-estimate fee is included with service if work is performed by dBm. REFUSED ESTIMATES ARE $125.00.

Bench Charge- 50.00 (minimum diagnostic fee)

A Bench Charge is applied if there is NO PROBLEM FOUND with your equipment. Not covered by dBm's OR manufacturer's warranty.

Flat Rate Services

-Flat Rates apply on these specific items: Speaker Reconing, Mics, Effect Pedals, Drum Pads and Digidesign products. Please inquire when calling.

Guitar/Bass Set-Up w/25-Point Checkup- $49.95

-Strings, parts and additional non-inclusive work extra.

Special Projects/Custom Work- Quote basis

-Projects such as studio design and wiring, custom cable harnesses, custom guitar work, etc. will all be quoted individually.

 

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Payment also accepted in the form of Cash, Money Order, Certified or Company Check (subject to approval), and Approved Account. Under NO circumstances do we accept personal or third-party checks!

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ATTENTION: DEALERS, RENTAL COMPANIES, SCHOOLS- Please call or e-mail for special rate program!

Rush Service:

-because we know how important it is to have it back YESTERDAY! (well...OK, ALMOST yesterday!)

Our AVERAGE turnaround time is 2-3 Weeks (15-21 Business Days). This time frame may increase during busy periods. If you require GUARANTEED faster service, a Rush Fee, IN ADDITION to the existing labor and parts charges, will be charged. This includes In-warranty repairs, as manufacturers DO NOT cover Rush Fees. The Rush Fee must be PREPAID, upon delivery of your unit to dBm. Rush Fees DO NOT apply to Estimates. The charges for Rush service PER UNIT are as follows:

LEVEL 1	Emergency Service*	$125.00
LEVEL 2	1 Week Service	75.00

*Emergency Service is either Same Day or Overnight turnaround, as requested.

Rush Fees are calculated for BUSINESS DAYS ONLY! In addition, the unit must arrive before 12 noon in order for the arrival day to be figured into the Rush period. Any unit arriving AFTER 12 noon will commence on Rush basis the following day.

-All Rush services are contingent upon parts availability. dBm assumes no responsibility for the unavailability of parts and/or service documentation from manufacturers. In the event that you have paid a Rush charge, and the unit is not completed in the specified time frame, the charge will:

a) be downgraded to the next rush level, OR

b) get credited towards the total repair if completion time exceeds 5 BUSINESS days (Level 2 Rush)

Storage Fees:

We request that you pick up your gear within 30 days after notification that it is ready. Any units left OVER 30 DAYS will have STORAGE FEES added to the final bill, calculated at the rate of $4.00 PER DAY. Equipment that accrues storage fees will not be released unless storage and repair charges are paid in full. These Storage Fees are STRICTLY a deterrent. We DO NOT want to store your equipment! However, we will make exceptions for delayed pickup, if we are notified ahead of the end of the 30 day period.

The dBm Guarantee:

-we stand behind our work!

dBm Pro Audio/Music Services guarantees all of its non-warranty repairs for a period of sixty (60) days from the date of pickup or delivery. If the unit fails with the SAME PROBLEM within this period, return the unit immediately and we will service it at no charge. If the unit requires ADDITIONAL PARTS to solve the ORIGINAL problem, you will be charged ONLY for the parts. ALL returns are subject to inspection and evaluation by dBm. If, upon inspection, it has been determined that the unit in question has been subsequently modified, abused, tampered with, or repaired by another service organization, the customer will be duly notified and an estimate for the additional incurred diagnostic and service charges will be issued. A detailed copy of our Warranty Policies is on the back of your completed invoice.

This page last updated February 2, 2010