Universal Audio Authorized Service Center. We provide repairs for warranty and out of warranty equipment. We have been providing Professional Audio Repairs since 1987, offering services to studios, event industry, film / tv, and countless musicians and producers around the world. We support the entire range of Universal Audio products.
If your unit is in warranty, we will need a proof of purchase to generate the warranty work order under the receipt name.
For NON-Warranty repairs, we bill a minimum charge of $150, which covers the first hour of diagnostic & labor. We then bill $75/per 30 min thereafter (parts & expedited services are billed separately).
Since 1987, dBm Pro Audio Repair has been the leading source for Professional Audio Repair in the US. Now part of the Crossfire Sound family (acquired Feb 2021), dBm has added more expert techs, enabling them to fix a wide variety of audio gear. Microphones, amplifiers, consoles, speaker re-coning, analog or digital. You name it, dBm Pro Audio Repair can fix it.
Most warranty repairs are completed within a reasonable time due to our large parts stock and highly-experienced technical staff. However, due to the global supply chain shortage, there may be delays for special order items from manufacturers.
Here are a few things to know about our warranty service:
Shipping Your Unit? Read this first…
No Return Authorization number is necessary for units shipped in for service. Send your unit, packed well, with a photocopy of your original sales receipt. When your unit is received, you will be issued a work-order number, which you will refer to anytime thereafter when inquiring about your repair. In addition, when shipping to us from a storefront shipper (e.g. Mailboxes, UPS Store) you MUST supply us with a personal return address, phone number and contact name, NOT the address and phone number of the shipper! ANY units received in this manner will be sidelined until you contact dBm.
ALL international units MUST be accompanied by a COMMERCIAL INVOICE containing the item description and commercial value.
ALL warranty repairs must be Shipped INSURED (preferably in the original box and packing). Please fill out the following form to contact us about your authorized service repair…