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Warranty Service and Service Contracts

Most warranty repairs are completed swiftly due to our large parts stock and highly-experienced technical staff.

Here are a few things to know about our warranty service:

  • We service the brands in the list below.
  • We honor all Sam Ash and Guitar Center service contracts.
  • Your warranty repair cannot proceed without your original sales receipt. (See below for information regarding shipping your item to be repaired.*)
  • We will service manufacturer’s brands, but they are not covered under warranty.
  • From time to time a warranty repair will require that we order a part. And sometimes, that part may be on back order from the manufacturer. In either case, we will keep you informed.

Out of warranty? No problem.

Shipping Your Unit? Read this first…

No Return Authorization number is necessary for units shipped in for service. Send your unit, packed well, with a photocopy of your original sales receipt. When your unit is received, you will be issued a work-order number, which you will refer to anytime thereafter when inquiring about your repair. In addition, when shipping to us from a storefront shipper (e.g. Mailboxes, UPS Store) you MUST supply us with a personal return address, phone number and contact name, NOT the address and phone number of the shipper! ANY units received in this manner will be sidelined until you contact dBm.

ALL international units MUST be accompanied by a COMMERCIAL INVOICE containing the item description and commercial value.

Ship INSURED (preferably in the original box and packing) to:

dBm Pro Audio
276 Meserole St
Brooklyn, NY 11206 USA

Ampeg - part of the Yamaha Guitar Group
Vox - a musical equipment manufacturer
Crown International, or Crown Audio - an American manufacturer of audio electronics
JBL- All Live & Studio Sound Products, Speaker Reconing
Marshall Amplification - a British company that designs and manufactures music amplifiers, speaker cabinets, brands personal headphones and earphones
Mackie - All Pro Sound product

Brands We Service

Allen&Heath
Amek
Ampeg
Apogee Digital
Ashdown
Avid/Digidesign
Blackheart
Boss
Crate
Crest
Crown
Fender
Fostex
Gallien-Krueger

Genz-Benz
HHB
JBL
Kawai
Korg
Kurzweil
Line 6
Mackie
Markbass
Marshall
Nord Lead
Novation
Orange
Peavey
Prism

QSC
Rane
Roland
RTW
Samson
Sennheiser
Solid State Logic (SSL)
Soundcraft
Tascam
Turbosound
Vox
Wharfdale
Yamaha
Yorkville

Yamaha - All Live & Pro Sound Products, Keyboards, Guitars and Amplification (Yamaha & Line 6)
Roland- All Musical & Pro Sound Products
Korg - All Keyboards, Vox & Blackstar Amplification
QSC, LLC - an American manufacturer of audio products
Fender Musical Instruments Corporation - an American manufacturer of stringed instruments and amplifiers.
Kurzweil Music Systems - a company that produces electronic musical instruments

Get in Touch With Our Musical Instrument Repair & Audio Equipment Repair Specialists

and get your gear fixed right

PS: If you don’t have a current repair need, let’s keep in touch for the future.

dBm Pro Audio
276 Meserole St
Brooklyn, NY 11206
Tel: 212.629.0326

dBm is Part of the Pro-Sound Family of Companies: a One-Stop-Shop for All of Your Audio Needs

Member of NAMM
Member of the Audio Engineering Society
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